Interactive eLearning Course
Duration: 2 hours 45 minutes
3 IICRC CEC Equip yourself with a proven language and framework to help you set clear expectations and create a culture of accountability on your team, so that you can earn back your time, prevent burnout and spend time doing the things you enjoy.
Ask Yourself:
- What do you do when your employees don't do their job, do it late or do it Poorly?
- How do you hold them accountable?
- How do you handle conflict?
- Are you doing work that you are paying someone else to do?
In this course you will learn how to be an effective leader by setting clear expectations, holding people accountable, having constructive conflict and addressing underperformance while restoring trust. The course is spread across 6 power packed modules to help you become a more confident and effective leader.
By the end of this course you will:
- Set crystal clear expectations and communicate flawlessly with your team.
- Create an accountability culture with your team members.
- Handle conflict with ease, without creating trust issues among your team members.
- Have a clear framework to replace underperformers profitability and build trust through focused engagement.
- Live the life you always knew was possible, while growing your business and chasing your profession with confidence in your own abilities.
Module 1: Welcome to The Language of Leadership
- Welcome to The Language of Leadership
- How to get the MOST out of this course
- The REACT Framework
- Definition of Accountability
Module 2: Expectations
- Introduction
- Soft Skills Sidebar: Coaching
- The Secret to Setting Clear Expectations
- Soft Skills Sidebar: Enrollment and Permission
- Roadmap to Clear Expectations
Module 3: Accountability
- Introduction
- How are YOU Held Accountable
- Conditioning
- How to Hold Someone Accountable
- Soft Skills Sidebar: Coach the Process
- What Do I Do Now?
Module 4: Conflict
- Introduction
- How are Conflict and Accountability Different?
- What is Constructive Conflict?
- What Does Constructive Conflict Sound Like?
- Soft Skills Sidebar: Curveballs
- Connecting the Impact & Change
Module 5: Turnaround
- Introduction
- Looking in the Mirror
- Can I just fire them?
- Potential Outcomes
- Week 1 - Turnaround
- Soft Skills Sidebar: Observations
- Week 2 to 4 - Turnaround
- How to make this easy!
Module 6: Rules of Engagement
- Introduction
- Operating Instructions for YOUR Team Members
- It all starts with trust!
- Communicating the way YOUR people CRAVE
- What Motivates YOUR Team?
- Word of Caution
Instructor: Erik Berglund
Bonus Materials:
- eBook: The 4 Big Excuses and How to Handle Them
- Weekly Leadership Prep Form
Access of course and materials for 90 days
