Interactive eLearning Course
Duration: 14 Hours
ACCESS: Upon purchasing, you or your learner will have access to this course for one year.
14 IICRC CEC This course takes participants through a soft skill development journey. 120 microlearning style training modules (less than 10 minutes per module) and 24 quizzes allow participants to develop a wide variety of soft skills and earn a certificate.
If you have been looking for the perfect compliment to technical skill training, and recognize that there is a skill gap that is impacting your team members' delivery of customer service and career growth, this course in your online soft skills training solution for employees.
Benefits and Areas of Skill Development
- Communication Skills
- Customer Service
- DiSC profile based skill development
- Selling and Upselling Skills
- Efficiency
- Preparedness
- Confidence
- Positive Attitude
- Interpersonal Skills
- Personal Development
- Job and Onsite Behaviors
Instructors: Eric Sprague and Larry Wilberton
Training the team in the top soft skills for tech will help the individuals and teams succeed and grow. This soft skills training program for employees has a track record for producing results. The program positively impacts culture, employee morale, and reduced turnover.
Video Testimonial: Click Here
Enjoy a Sample Lesson: Click Here
Meet Eric and Larry, get resources and tips for success for service providers on their top-rated, Blue Collar Nation Podcast:
You must earn an 80% or higher to receive your certificate!
"The man on top of the mountain didn't fall there." - Vince Lombardi
Training programs must identify and support the development of soft skills: The following article, How to train someone...allows you to identify skills that should be included by function, by job description, and identify your training gaps. Technical and soft skills should be continually developed in new hires and all team members.
In the article 7 Benefits that Highlight the Importance of Soft Skills in the Workplace, you can learn more about the benefits of soft skill training that include: Productivity, risk management, improved customer service, increase sales, team building, stress management, and employee retention.
